Inbound
- 187 delivered · 4 late · 2 damaged
- FedEx 7831 — Walnut, on window
- UPS 1Z-V — damaged, claim drafted ($14.50 EV)
Restock
- PO-481 to Vendor (12 units, threshold 2)
- PO-482 to Maker (6 units, threshold 4)
Overnight ops for e-commerce brands
Your overnight ops team — shipments, claims, restocks, one digest.
Aftwatch plugs into your storefront, your carrier accounts, and your approved supplier list. While you sleep it watches inbound shipments, files carrier claims with FedEx, UPS, USPS, DHL and LTL the moment a late or damaged delivery shows up, and reorders low-stock SKUs from your approved suppliers on its own nightly schedule.
By the time you reach for your first coffee, you open one plain-English exception report — what arrived, what was claimed, what got reordered, and anything that needs a human call. No carrier portals, no replenishment dashboards, no tracking tabs.
- 0
- dashboards to learn
- 08:00
- your morning, every day
- 5+
- carrier networks wired
shift log — yesterday, 22:00 → 08:00
4 of 412 orders
- 22:14InboundFedEx 7831 — delivered to Walnut, on window
- 23:01ClaimUPS 1Z-V — damaged, opened($14.50 photo EV)
- 03:00RestockPO-481 to Vendor (12 units, threshold 2)
- 07:42EscalationDHL late — buffer under 3d for SKU-119
Inbound 187 · Claims 6 · Restocks 3 · Escalations 2
The morning digest
One exception report.
No eight open tabs.
Aftwatch delivers the previous shift's exceptions in a single human-readable note — the same shape the founder reads on a Monday and the same shape the team reads after a holiday rush. Plain language, no jargon, every item links back to the source.
- Inbound: shipments that landed on time, late, or damaged — per carrier.
- Claims: drafts filed, evidence attached, payout ETA per claim.
- Restocks: POs sent, expected dock-by date, and any supplier pushback.
- Escalations: only the items that actually need a human call.
Morning digest · Tue, Aug 12
Sent 08:02 local · auto-generated by Aftwatch · shipping 4 stores
v0.6 draft
Claims
- #C-2214 — UPS — submitted
- #C-2215 — DHL — drafted, awaiting photo
- #C-2208 — FedEx — paid $42.10
Needs you
- 1 unreplied escalation > 24 h
- 2 store reviews pending on Shopify
Three night-shift jobs
What runs while you sleep.
Three drains every founder knows too well — WISMO tickets, carrier disputes, and replenishment guesswork. Aftwatch runs all three on a schedule, with the receipts to back it up.
- Shift 01
Inbound monitoring
Every inbound shipment is checked against the window the store promised. Late, damaged and lost packages get flagged before the customer notices.
PTO-accurate WISMO replacement, on the hour.
- Shift 02
Carrier claims
Reimbursement is left on the table by most small stores. Aftwatch files the claim, attaches the photo and the proof, and follows up until payout lands.
FedEx · UPS · USPS · DHL · LTL.
- Shift 03
Restock on schedule
Approved-supplier SKUs are reordered on their own cadence — the timer is the threshold, not the founder. Just the POs the team actually green-lit.
Reorder rules documented and audited.
The math on your desk
The cost of not having a night shift.
Industry data is consistent: WISMO tickets run $5–$22 each, AI-driven logistics trims total shipping costs 5–15%, and the post-purchase stack is one of the few areas where a one-person team can claw back real margin. Aftwatch packages that work into a single agent the founder does not have to staff.
WISMO
$5–$22 per ticket
Aftwatch files proofs and answers only escalations — the rest is automated.
Shipping
−5 to −15%
Claims, address hygiene and routing add up. The savings are the product.
Restocks
no more out-of-stocks
Approved-supplier SKUs reorder on a nightly cadence with documented thresholds.
Your time
≈ 0 min/day
The morning digest is the README. Open it, scan it, ship the day.
Carrier coverage, day one
Claims filed where your packages actually ship.
Network credentials are scoped per store, evidence is uploaded automatically, and dispute deadlines are tracked in the digest so nothing slips.
- FedEx
- UPS
- USPS
- DHL
- LTL
Pricing
One plan. No seat tax.
Aftwatch is priced for the one-person brand. You are not buying a seat — you are buying the night shift.
Night Shift
First month
$0first month on the house
- All three night-shift jobs wired up
- Up to 200 outbound SKUs, unlimited inbound monitoring
- A real human on the end of every email
Steady State
Most stores
$149/ month, billed monthly
- Everything in Night Shift
- Unlimited SKUs and reorder rules
- Multi-store support and per-carrier evidence retention
- Quarterly review of carrier claims and rejection rates
FAQ
The questions we get first.
Do I have to be technical to use Aftwatch?
No. If you can connect an app to your store you can connect Aftwatch. The morning digest is plain English and we walk every store through setup on a 30-minute call.
Which carriers and storefronts do you support?
Carrier coverage spans FedEx, UPS, USPS, DHL and the major LTL networks. Storefront coverage is centered on Shopify today, with WooCommerce and BigCommerce on the near-term roadmap — ask us if you need an earlier slot.
What does it actually cost?
There is no setup fee and no per-seat tax. You start on a free first month and move to a flat monthly plan. The Steady State plan covers unlimited SKUs and multi-store use, with full claim and evidence retention.
How do you handle claims Aftwatch cannot auto-file?
The morning digest escalates anything that needs a human call — extra photos, an unusual shipment value, a dispute that has stalled. Those land in your inbox with a one-click links back to the source.
Will it work with my existing 3PL?
Yes, as long as they surface tracking events and accept the same carriers. If your 3PL is unusual, write to us and we will tell you whether we have you covered.
Privacy & data
Quiet on data, loud on the receipts.
- We only read what we need: order traffic, carrier events and inventory levels. Nothing else.
- Carrier credentials are scoped per store and stored encrypted. Evidence is retained for the lifetime required to file a claim, no longer.
- You can delete your data, export the digest archive, or disconnect a store — at any time, with a single email.
Tomorrow morning, 08:02 AM
One digest. Every morning.
Drop us a note. We'll get the first shift on for your store and settle in before your first coffee.